Should you have any problems with your payment or subscription made via ccbill please contact CCBill
Alternatively should you have any problems related to Epoch please contact Epoch billing support
Depending on which of our payment processors you use to make a payment you'll see either "CCBill.com or CCBillEU" or "epoch.com" pronted on your bank statement in reference to your payment.
In order to cancel your subscription visit the website of the payment processor you used to sign up. Either http://www.ccbill.com or http://www.epoch.com and follow the instructions on their home page.
Should you not be able to find your login details you can always retrieve them from our Billing processors.
If you paid via CCBill follow this link
If you paid via Epoch follow this link
The most common problem here is that you are entering your user name or password incorrectly. Remember, you user name and password are case sensitive and must be entered EXACTLY as shown. Another common problem is that you used cut and paste to enter your details. Try and type them instead.
We have a firewall in place to prevent unauthorised access to the site. Should you enter your details too often during a visit you might trigger the firewall and have your IP blocked temporarily. Dont panic. Try again in 5 or 10 minutes.
Sure if your still having problems get in touch with us or our payment processors via their websites and we'll all be more then happy to help.
Find help and advice on using the site